NO NONSENSE
RETURNS POLICY


The No Nonsense Return Policy

We offer a no nonsense refund or exchange policy for all of our goods returned in a as new perfect condition, please do not remove the tags.

For health and hygiene reasons we do not accept returns on knickers, panties, bras and hoisery.

EXCHANGES

Return any item within 30 days of purchase and we will happily exchange it for another size, colour, or even style that you'd like. You are welcome to try the item on, but it must be returned in the exact condition that it was sent to you.

If you are unhappy with your order in any way please let us know, we may be able to help.

REFUNDS

Kinnaird operate a 30 day money back guarantee.

Just return the item within 30 days from the purchase date, in the exact same condition that we sent it to you, with the tags attached. You will then be entitled to a full refund of the item cost. Please note shipping charges are non-refundable.

Where multiple items have been purchased as part of a fixed price offer, we are unable to offer refunds on individual parts.

If you are unhappy with your order in any way please let us know, we may be able to help.

No items should be returned before obtaining an RMA number.

Returns Criteria

You have a 'duty of care' over the garments until they are returned to us, you will also have to pay the costs of returning the goods to us and to take reasonable care to see they are received by us without delay.

Where the item is returned to us in a used condition we will not issue a refund. Any items that have been worn, washed, marked, affected by odours including cigarette smoke, had any tags removed or are not in the original packaging are non-returnable.

Please note: If you are unsure of sizing please contact us by email before placing your order or come and see us (if appropriate). Please make your choice carefully as online card processing is expensive

FAULTY ITEMS

In the unlikely event that an item is recieved by you which is defective or faulty, we will provide a full refund or an exchange, whichever you prefer.

Returns Form

Every order sent out by true corset has a returns form in. This must be completed in full and returned with the item. Please complete this form in full and include this in the package, as incomplete forms or missing forms will leed to delays in processing.

Time Limitations

Goods can be returned within 30 days from despatch for a refund or an exchange.

Returning An Item (RMA)

In order to return an item you are required to obtain an RMA (return merchandise authorisation) number.

Click here to login and request an RMA number to return an item. 

Please remember to write the RMA Number on the package. If there is no Returns Merchandise Authorisation number ("RMA") on the outside of the package then there is a good chance that this will lead to delays of upto 30 days in processing your return. To avoid this delay, we recommend that if you wish to return goods you first obtain a RMA number.

As soon as we receive your returned goods we will process your request. Replacement goods held in stock will be dispatched within seven working days. If your chosen substitute is not in stock we will contact you to offer an alternative.

Canadian customers returning goods to the USA should also ensure that their return parcel is clearly marked RETURN as otherwise Customs duty and local tax becomes payable. If this occurs we reserve the right to refuse item or charge the Customs and Tax bill to you.

Non-European Union customers returning goods to the UK should also ensure that their return parcel is clearly marked RETURN as otherwise Customs duty and local tax becomes payable. If this occurs we reserve the right to refuse item or charge the Customs and Tax bill to you.

Please note shipping and postage costs are non refundable.

 

If you would like further information please contact our customer services team through the contact us page on the website, with your query.